1. Acceptance of Terms

By accessing and using the Shave and Shears website (https://shaveandshears.com/), booking appointments, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

2. About Our Services

Shave and Shears provides professional barbering and grooming services including but not limited to:

  • Haircuts and styling
  • Beard trimming and shaping
  • Traditional wet shaves
  • Grooming consultations
  • Related barbering services

3. Appointment Booking and Cancellation

3.1 Booking Policy

  • Appointments can be booked online through our website or by phone
  • All appointments require advance booking
  • We reserve the right to confirm appointments before they are final
  • Payment may be required at the time of booking for certain services

3.2 Cancellation Policy

  • Cancellations must be made at least 24 hours in advance
  • Cancellations made less than 24 hours in advance may result in a cancellation fee
  • No-shows will be charged the full service amount
  • Repeated no-shows may result in requirement of advance payment for future bookings

3.3 Rescheduling

  • Appointments may be rescheduled with at least 24 hours notice
  • We will make reasonable efforts to accommodate rescheduling requests
  • Same-day rescheduling is subject to availability

4. Payment Terms

4.1 Accepted Payment Methods

  • Cash
  • Credit and debit cards
  • [Other payment methods as applicable]

4.2 Pricing

  • All prices are subject to change without notice
  • Current pricing is available on our website and in-store
  • Additional charges may apply for specialized services or products

4.3 Refunds

  • Services are generally non-refundable once completed
  • Refunds for cancelled appointments will be processed according to our cancellation policy
  • Product refunds are subject to our return policy

5. Client Responsibilities

5.1 Health and Safety

  • Clients must disclose any skin conditions, allergies, or medical conditions that may affect services
  • Clients with contagious conditions will not be served
  • Clients must arrive clean and in appropriate condition for service

5.2 Behavior Standards

  • Clients must treat staff and other clients with respect
  • Disruptive, inappropriate, or threatening behavior will result in immediate termination of service
  • We reserve the right to refuse service to anyone

6. Our Responsibilities and Limitations

6.1 Service Standards

  • We strive to provide high-quality professional services
  • All services are performed by trained professionals
  • We maintain sanitary conditions and follow health department guidelines

6.2 Limitation of Liability

  • Our liability is limited to the cost of the service provided
  • We are not responsible for allergic reactions not disclosed prior to service
  • We are not liable for hair or skin conditions that may worsen due to pre-existing conditions
  • We are not responsible for personal property left on premises

7. Health and Safety

7.1 Sanitation

  • All tools are properly sanitized between clients
  • We follow all local health department regulations
  • Disposable items are used when appropriate

7.2 COVID-19 and Health Protocols

  • We reserve the right to implement health screening measures
  • Clients may be required to wear masks or follow other health protocols
  • Services may be modified or cancelled due to health concerns

8. Privacy Policy

8.1 Information Collection

  • We collect personal information necessary to provide services
  • Information may include name, contact details, and service preferences
  • We do not sell personal information to third parties

8.2 Information Use

  • Personal information is used to provide and improve services
  • We may contact clients regarding appointments and promotions
  • Clients may opt out of promotional communications

9. Website Terms

9.1 Intellectual Property

  • All website content is owned by Shave and Shears or licensed for use
  • Unauthorized use of website content is prohibited
  • Trademarks and logos are property of their respective owners

9.2 Website Availability

  • We strive to maintain website availability but cannot guarantee continuous access
  • Website content may be updated without notice
  • Technical issues may temporarily affect booking functionality

10. Gift Cards and Promotions

10.1 Gift Cards

  • Gift cards are non-refundable and non-transferable
  • Gift cards do not expire unless required by law
  • Lost or stolen gift cards cannot be replaced

10.2 Promotions and Discounts

  • Promotions are subject to terms and conditions specified at time of offer
  • Discounts cannot be combined unless specifically stated
  • We reserve the right to modify or cancel promotions

11. Dispute Resolution

11.1 Customer Complaints

  • Complaints should be addressed directly with management
  • We will make reasonable efforts to resolve service-related issues
  • Formal complaints may be submitted in writing

11.2 Governing Law

  • These terms are governed by the laws of [State/Province]
  • Disputes will be resolved in the courts of [Jurisdiction]

12. General Terms

12.1 Modifications

  • We reserve the right to modify these terms at any time
  • Changes will be posted on our website
  • Continued use of services constitutes acceptance of modified terms

12.2 Severability

  • If any provision is found unenforceable, remaining provisions remain in effect
  • Invalid provisions will be modified to the minimum extent necessary

12.3 Contact Information

  • Questions about these terms should be directed to:
    • Phone: (905) 252-1609
    • Email: info@shaveandshears.com
    • Address: 1609 Bayview Ave, East York, ON M4G 3B5

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or public health emergencies.